Shipping Policy

Last updated: 20 July 2026

Thank you for shopping with Symbol & Stone. Every order is carefully prepared and packaged with great attention to detail before it begins its journey to you.

This Shipping Policy explains our processing times, delivery options and what to expect once your order has been dispatched.

1. Order Processing

Orders are typically processed within 1–3 working days.

During busy periods, such as Christmas, promotional events or new collection launches, processing times may be slightly longer. If this happens, we will update our website where possible.

Orders placed on weekends or UK public holidays will begin processing on the next working day.

Once your order has been dispatched, you will receive a shipping confirmation email where applicable.

2. UK Delivery

We currently ship throughout the United Kingdom.

Estimated delivery times after dispatch are:

Delivery Service	Estimated Delivery
Standard Delivery	2–4 working days
Tracked Delivery	1–3 working days
Express Delivery (if available)	1–2 working days

Delivery times are estimates only and cannot be guaranteed.

3. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or handling fees once they arrive in the destination country.

These charges are determined by the customs authorities of the destination country and are the responsibility of the customer.

Unfortunately, Symbol & Stone has no control over these charges and cannot predict what they may be.

If customs charges are refused by the recipient and the parcel is returned to us, any refund may be reduced by the original shipping costs and any charges incurred in returning the parcel.

4. Delivery Estimates

The delivery times shown on our website are estimates only.

Occasionally, deliveries may take longer due to circumstances beyond our control, including:

Severe weather
Customs inspections
Industrial action
High seasonal demand
Postal service delays
Transport disruption

We appreciate your patience should these rare delays occur.

5. Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us and we will be happy to investigate.

In some cases, postal services require a parcel to be officially declared lost before a replacement or refund can be issued.

Where appropriate, we will work with the delivery provider to resolve the issue as quickly as possible.

6. Incorrect Delivery Information

Please ensure your delivery address is correct before placing your order.

We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.

If an order is returned to us because the address supplied was incorrect or the parcel was not collected, we may ask you to pay the cost of re-shipping your order.